Get In Touch
Contact Details
Reach out to us, we’re always happy to help!
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+65 6258 2159
+65 6258 3960 - acevetrecep@gmail.com
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271 Balestier Road,
#01-01, Singapore 329722
Opening Hours
MONDAY TO FRIDAY
- 9AM - 1PM
- 2PM - 5PM
- 6PM - 9PM
MONDAY TO FRIDAY
- 9AM - 1PM
- 2PM - 7PM
Open on selected Public Holidays
Opening Hours
Parking
Instructions
Location
271 Balestier Road, #01-01, Singapore 329722 (Located in Victory Point)
Nearest Carparks
Whampoa Food Centre (BR6) & Balestier Point
Clinic Policies
Appointment Policy
Ace Vet Care is an appointment-based clinic. Booking an appointment helps us give your pet the time and attention they need, including a full history check and physical examination.
Please try to arrive on time for your appointment. Occasionally, delays may happen if an emergency case comes in, we appreciate your patience. If you need to cancel, we’d appreciate a call at least 24 hours in advance so we can offer the slot to another pet in need.
For routine or major surgeries, we recommend booking at least 2 weeks ahead. This allows us to prepare properly and plan your pet’s pre- and post-surgery care together with you.
Walk-In Policy
Walk-ins are accepted subject to availability, but we prioritise pets with appointments. Walk-in cases may experience longer waiting times, especially during peak hours. For a smoother visit, we highly encourage booking ahead.
‘NO EUTHANASIA’ Policy
At Ace Vet Care, we do not perform euthanasia on healthy or treatable animals. Euthanasia may only be considered in cases of terminal illness or severe, unmanageable suffering—always following a full medical assessment and in discussion with the pet owner.
Emergency Policy
Emergency cases are given priority. If your pet is experiencing a medical emergency, please call us immediately so we can prepare for your arrival. We do our best to attend to all emergencies swiftly while balancing ongoing appointments.
Emergency After Hours Fee
An additional after-hours fee applies for emergencies outside of our regular operating hours. This covers the extra resources needed to provide urgent care during off-peak times. We’ll always inform you of any applicable fees before treatment proceeds.
Financial Policy
Full payment is required at the time of service. We accept major credit/debit cards, PayNow, and cash. A detailed estimate will be provided upon request. For surgical or hospitalisation cases, a deposit may be required prior to admission.
In the Waiting Room
Please keep your pet leashed or secured in a carrier at all times. This ensures everyone’s safety and comfort. Kindly be considerate of other pets and owners, and notify our staff if your pet is anxious, aggressive, or unwell.
Infectious Diseases & Vaccinations
To help prevent the spread of infectious diseases, we ask that all visiting pets are up to date with core vaccinations. If your pet is showing signs of illness (e.g., coughing, diarrhoea, or vomiting), please inform us ahead of time so we can arrange appropriate isolation.
Unclaimed or Abandoned Pets
We are not equipped to take in stray or abandoned animals. If you find a pet in need, we recommend contacting AVS (Animal & Veterinary Service) or a registered animal welfare group for assistance and rehoming support.
Privacy Policy
We respect your privacy. Personal and pet medical information collected by Ace Vet Care is strictly confidential and used only for the purpose of veterinary care, billing, and communication with you. We do not share your data without your consent.
