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Clinic Policies
Appointment Policy
Ace Vet Care is an appointment-based clinic. Booking an appointment helps us give your pet the time and attention they need, including a full history check and physical examination.
Please try to arrive on time for your appointment. Occasionally, delays may happen if an emergency case comes in, we appreciate your patience. If you need to cancel, we’d appreciate a call at least 24 hours in advance so we can offer the slot to another pet in need.
Walk-In Policy
Walk-ins are accepted subject to availability, but we prioritise pets with appointments. Walk-in cases may experience longer waiting times, especially during peak hours. For a smoother visit, we highly encourage booking ahead.
Emergency Policy
Emergency cases are given priority. If your pet is experiencing a medical emergency, please call us immediately so we can prepare for your arrival. We do our best to attend to all emergencies swiftly while balancing ongoing appointments.
Emergency After Hours Fee
An additional after-hours fee applies for emergencies outside of our regular operating hours. This covers the extra resources needed to provide urgent care during off-peak times. We’ll always inform you of any applicable fees before treatment proceeds.
In the Waiting Room
Please keep your pet leashed or secured in a carrier at all times. This ensures everyone’s safety and comfort. Kindly be considerate of other pets and owners, and notify our staff if your pet is anxious, aggressive, or unwell.
Send Us A Message
Contact Details
Reach out to us, we’re always happy to help!
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+65 6258 2159
+65 6258 3960 - acevetrecep@gmail.com
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271 Balestier Road,
Victory Point,
Singapore 329722
Opening Hours
MONDAY TO FRIDAY
- 9:30AM - 12:30PM
- 2PM - 4:30PM
- 6PM - 8:30PM
SATURDAY TO SUNDAY
- 9:30AM - 12:30PM
- 2PM - 6:30PM
Open on selected Public Holidays
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Parking
Instructions
Location
271 Balestier Road,
Victory Point,
Singapore 329722
Nearest Carparks
Whampoa Food Centre (BR6) & Balestier Point
