Frequently Asked Question
Welcome to the C’Ruis Bake FAQ page! Here, you’ll find answers to common questions about our bakery, products, orders, and services. Whether you’re curious about our fresh bakes, custom cakes, delivery options, or operating hours, we’re here to help. If you don’t find what you’re looking for, feel free to contact us directly—we’re always happy to assist!
1. Where Is C’ruis Bake Located?
We are located at Bukit Timah Plaza, offering a wide range of freshly baked goods daily.
2. What Are Your Operating Hours?
We are open every day from 6am to 9pm, with fresh bakes available throughout the day.
3. Do You Take Custom Cake Orders?
Yes! We offer customized cakes for birthdays, weddings, and special occasions. Please place your order at least 3 days in advance.
4. Are Your Baked Goods Made Fresh Daily?
Absolutely! Our family starts baking at 4am daily, ensuring soft, fresh, and flavorful treats are available throughout the day.
5. Do You Offer Same-Day Orders?
Yes, while stocks last. We recommend visiting early or calling ahead to check availability.
6. Do You Provide Delivery Services?
Yes, we offer delivery for selected products. Please contact us for details and delivery charges.
7. Do You Have Options For Dietary Restrictions?
We offer a selection of gluten-free and lower-sugar options. Please inquire about availability.
8. Do You Offer Bulk Or Corporate Orders?
Yes! We provide bulk orders for events, corporate gifts, and special occasions. Please contact us for more details.
1. How do I place an order?
You can order in-store, via phone, or through our online platform.
2. How far in advance should I order a custom cake?
Please place custom cake orders at least 3 days in advance.
3. Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement.
4. Do you offer message customization on cakes?
Yes! We can add personalized messages on cakes upon request.
1. What types of bread and pastries do you offer?
We bake artisan loaves, soft cakes, delicate tarts, and seasonal treats.
2. Do you use preservatives in your baked goods?
No, all our products are freshly made without preservatives.
3. Are your ingredients locally sourced?
We use a mix of high-quality local and imported ingredients for the best taste.
4. Do you offer nut-free or dairy-free options?
We have some nut-free and dairy-free selections—please inquire for details.
1. Do you offer islandwide delivery?
Yes, we deliver selected items across Singapore. Contact us for details.
2. Can I schedule a specific delivery time?
We try to accommodate requests but cannot guarantee exact timing.
3. Is self-pickup available?
Yes, you can pick up orders from our Bukit Timah Plaza store.
4. Do you have a minimum order for delivery?
Yes, minimum order requirements vary—please check with us for details.
1. What payment methods do you accept?
We accept cash, major credit cards, and digital payments like PayNow.
2. Are prices the same for in-store and online orders?
Prices are generally the same, but promotions may differ.
3. Do you charge extra for custom cakes?
Yes, pricing depends on design, size, and complexity.
4. Do you offer refunds or exchanges?
Due to the perishable nature of our products, we do not offer refunds or exchanges.
1. Do you have a loyalty programme?
Yes! Earn points for every purchase and redeem rewards.
2. How can I stay updated on promotions?
Follow us on social media or join our mailing list for the latest deals.
3. Do you offer discounts for bulk or corporate orders?
Yes, special rates apply for large orders. Contact us for details.
4. Do you have birthday or special occasion discounts?
Yes! Enjoy exclusive discounts on your birthday—just show your ID at checkout.