Job Description
We are looking for a friendly, proactive, and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing support, answering inquiries, and ensuring a positive customer experience. You will play a key role in building trust and loyalty while representing our brand with professionalism and care.
Key Responsibilities
- Handle incoming calls, emails, and chats to assist customers with inquiries, complaints, and requests.
- Provide accurate information about products, services, and promotions.
- Resolve customer issues efficiently and escalate complex cases when needed.
- Maintain records of customer interactions and transactions.
- Ensure high levels of customer satisfaction by delivering excellent service.
- Collaborate with other departments to address customer needs and feedback.
- Continuously update knowledge of company products and policies.
Requirements
- High school diploma or equivalent; a degree in Business, Communications, or related field is a plus.
- Previous experience in customer service, call center, or a client-facing role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with attention to detail.
- Ability to remain calm and patient when handling challenging situations.
- Proficiency in MS Office; familiarity with CRM systems is an advantage.
- Positive attitude, adaptability, and a team-player mindset.
