Privacy Policy

This Privacy Policy (the “Policy”) sets out how Ishtara Jewellery Pte. Ltd. (“Ishtara Jewellery”, “we”, “our” or “us”) collects, uses, discloses, and safeguards the personal data of individuals (“Users”, “you” or “your”) in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and all other applicable privacy laws and regulations (“Privacy Laws”).

By registering an account, purchasing from our website, or otherwise using our Services, you acknowledge and agree to the practices described in this Policy. If you do not consent to our processing of your personal data, please refrain from using our Platform.

1. Definitions

1.1. “Personal Data” means any data, whether true or not, about an individual who can be identified:

(a) from that data, or
(b) from that data and other information to which Ishtara Jewellery has or is likely to have access.

Examples include your name, contact details, billing information, and identification numbers.

1.2. “Services” refers to the online shopping platform, website, and related activities operated by Ishtara Jewellery.

1.3. This Policy operates in conjunction with any other contractual terms, notices, or provisions governing your relationship with Ishtara Jewellery.

2. Collection of Personal Data

We may collect Personal Data in the following circumstances:

• When you register an account on our website.
• When you purchase jewellery or other products through our Platform.
• When you submit forms, documents, or provide information to us.
• When you communicate with us via email, telephone, social media, or through our website.
• When you provide feedback, participate in promotions, contests, or surveys.
• When you browse our website, cookies and similar technologies may automatically collect certain data.

Where you provide us with the personal data of third parties (e.g. for delivery purposes), you confirm that you have obtained their consent for us to process such data in accordance with this Policy.

3. Types of Personal Data Collected

The Personal Data we may collect includes, but is not limited to:

• Name, email address, and telephone number.
• Billing and delivery address.
• Date of birth and gender.
• Payment details (e.g. bank or credit card information).
• Purchase and transaction history.
• Account login credentials and user preferences.
• Communications and feedback provided to us.
• Information collected through cookies, including IP address, browser type, and browsing behaviour.
• Government-issued identification or verification documents, where required for fraud prevention, security, or legal compliance.

4. Cookies and Automatic Data Collection

4.1. Like most websites, our Platform uses cookies and similar technologies to enhance functionality and personalise your experience.

4.2. Cookies enable us to:

• Remember your preferences and shopping cart.
• Track browsing behaviour to improve our Services.
• Deliver relevant offers and marketing.

4.3. You may disable cookies through your browser settings; however, certain features of the Platform may not function properly if cookies are disabled.

5. Use of Personal Data

We may use your Personal Data for the following purposes:

• Processing, fulfilling, and delivering your online purchases.
• Managing your account and providing customer service.
• Verifying your identity and preventing fraud.
• Communicating with you regarding your orders, account, or promotional activities.
• Improving our website, Services, and customer experience.
• Complying with legal, regulatory, and contractual obligations.
• Marketing, loyalty, or partnership programmes (with your consent, where required).

6. Protection and Retention of Data

6.1. We adopt reasonable technical, administrative, and physical security measures to protect your Personal Data and limit access to authorised personnel only.

6.2. While we strive to protect your information, no transmission or storage system can be guaranteed to be fully secure.

6.3. We retain Personal Data for as long as it is necessary to fulfil the purposes stated in this Policy, to comply with legal requirements, or to resolve disputes. When no longer required, data will be securely deleted or anonymised.

7. Disclosure of Personal Data

We may disclose Personal Data under the following circumstances:

• To our subsidiaries, affiliates, or related companies.
• To service providers engaged to support business operations (e.g. logistics, payment processing, IT support, marketing).
• To governmental or regulatory authorities, where required under applicable law.
• To third parties in the event of a merger, acquisition, or sale of business assets.

We require all third parties to whom Personal Data is disclosed to undertake confidentiality and data protection obligations consistent with this Policy.

8. Children’s Privacy

8.1. Our Services are not intended for individuals under the age of thirteen (13).

8.2. We do not knowingly collect Personal Data from children. Should such data be inadvertently collected, it will be deleted promptly upon discovery.

9. Your Rights

9.1. You may exercise the following rights, subject to applicable Privacy Laws:

• Request access to, or correction of, your Personal Data.
• Withdraw consent to our use, collection, or disclosure of your Personal Data.

9.2. Any such requests may be submitted to us at: mktg@ijsgold.com.

9.3. Please note that withdrawal of consent may affect our ability to provide you with certain Services.

10. Amendments to Policy

10.1. Ishtara Jewellery reserves the right, at its sole discretion, to amend, modify, or update this Policy from time to time.

10.2. Any amendments shall take immediate effect upon posting on our website, unless otherwise stated.

11. Contact Us

If you have any questions or concerns regarding this Policy or the manner in which your Personal Data is handled, please contact us at:

📧 enquiry@ishtarajewellery.com