Frequently Asked Questions
Find quick answers to common questions about Solar Pro products, including orders, delivery, installation, warranties, technical specs, and more.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and online banking transfers. All payments are processed securely to keep your details safe.
Can I pay in installments?
Yes, installment options are available through selected payment methods at checkout.
How do I know if my order was successful?
You’ll receive an order confirmation via email or SMS once your payment is completed.
Can I make changes to my order after payment?
Changes are not allowed once payment is confirmed. Please double-check your order details before completing the purchase.
How long does delivery take after I place my order?
Delivery typically takes 3–7 business days, depending on your location and product availability.
Do you offer installation services for Solar Pro products?
Yes, installation services are available for selected products. Our team or authorized partners can assist upon request.
Is there an additional fee for installation?
Installation fees may vary depending on the product type and location. You’ll receive a quotation before scheduling.
What should I prepare before installation?
Please ensure the installation area is accessible, clean, and ready for setup. Our team will handle the rest, including testing and safety checks.
What is the warranty period for Solar Pro products?
Our products come with a 1-year warranty covering manufacturing defects and functional issues.
How do I claim a warranty?
To claim a warranty, contact our customer support with your proof of purchase and a description of the issue.
Can I return a product if I’m not satisfied?
Yes, returns are accepted within 7 days of delivery for unused and undamaged products, with the original packaging.
Are shipping fees refundable for returns?
Shipping fees are non-refundable, unless the product is defective or we sent the wrong item.
Where can I find the full technical specifications of a product?
Full specifications are listed on each product page under the “Specifications” section.
Are Solar Pro products suitable for all weather conditions?
Yes, our products are designed with weather-resistant materials and rated for outdoor use, including rain and sunlight exposure.
What is the expected lifespan of the LED and battery?
LEDs typically last 25,000–50,000 hours, and batteries can last 2–3 years, depending on usage and maintenance.
Can I get a product data sheet or manual?
Yes, downloadable datasheets and user manuals are available on the product page or by contacting our customer support.