Term of Sales
We’ve gathered the most common questions about our sales process, so you don’t have to ask.
What types of construction materials/products do you supply?
We supply a wide range of construction materials and products, including sealants such as silicone, MS polymer, and specialty options; surface treatment chemicals; accessories like temporary protection materials, control joints, rubber extrusions, setting blocks, and spacer/filler foam gaskets; insulation and waterproofing solutions, including thermal and acoustic insulation and water-stop systems; high-performance coatings for silicone protection, thermal insulation, fire protection, corrosion control, and environmental safeguarding; firestop solutions for penetrations, curtain walls, construction joints, and fire-protective applications; and expansion joint systems, including joint covers, compression profiles, facade and ceiling expansion joints, flexible and all-metal floor expansion joints, and roof expansion joints. Let me know if you need more details on any specific product!
Are your materials certified and compliant with industry standards?
Yes, all our materials are certified and tested to meet relevant local and international industry standards.
How do you ensure product quality and durability?
We follow strict quality control processes, source from trusted suppliers, and perform regular testing to ensure consistent durability and performance.
Do you offer warranties or guarantees on your products?
Yes, most of our products come with warranties. Specific terms vary by product type—please contact us for details.
Do you offer custom-made products or specialized solutions?
Yes, we can customise products or provide specialised solutions based on project requirements. Contact us to discuss your needs.
Can you provide technical specifications and test reports for your products?
Absolutely. We can supply detailed technical datasheets and test reports upon request.
Do you offer bulk discounts or wholesale pricing?
Yes, we offer competitive pricing for bulk orders. Please contact our sales team for a customised quote.
What is your minimum order quantity (MOQ)?
MOQ varies by product. Kindly reach out with the product name or code so we can advise accordingly.
How can I request a quote?
You can request a quote via our website, email, or by calling our sales team directly. Please include product details and quantities.
Do you provide product samples before bulk orders?
Yes, samples are available for most products. Sampling terms and courier charges may apply.
Do you provide technical support or consultation for product selection?
Yes, our team is happy to assist in choosing the most suitable products for your specific application.
Who should I contact for urgent orders or special requests?
For urgent needs or special arrangements, please contact our customer support or sales representative directly.
Can you assist with on-site inspections or installation guidance?
Yes, we can support with basic installation guidance and, where applicable, arrange on-site inspections by appointment.
What are your delivery times and shipping options?
Delivery times vary based on stock availability and destination. We offer standard and express shipping options locally and regionally.
Do you offer international shipping or regional supply?
Yes, we ship internationally and can coordinate regional supply based on your project location.
Can we arrange site delivery, and what are the costs?
Yes, site delivery is available. Costs depend on location and order size—please contact us for a customised delivery quote.
What happens if my order arrives damaged or incomplete?
Please notify us within 3 working days of delivery. We’ll arrange for a replacement or resolve the issue promptly.