GENERAL FAQS
Are all Ishtara jewellery pieces made from genuine materials?
Yes. All our jewellery pieces are crafted from authentic materials, including certified gold, diamonds, and precious gemstones. Each item undergoes quality checks to ensure authenticity and excellence.
How do I know my jewellery size?
You can refer to our online size guide for rings, bracelets, and necklaces. If you’re unsure, visit any Ishtara store for professional assistance with accurate sizing.
Can I customize my jewellery order?
Absolutely. Ishtara offers customization services for selected designs. You can choose metal type, gemstone, or engraving details to create a truly personal piece.
How should I care for my Ishtara jewellery?
Store your jewellery in a soft pouch or box, away from moisture and chemicals. Clean gently with a soft cloth, and have your jewellery professionally cleaned once a year for best maintenance.
Does Ishtara offer gift wrapping or special packaging?
Yes, every Ishtara purchase comes in elegant gift packaging. We also provide special gift-wrapping options for occasions such as birthdays, anniversaries, and weddings upon request.
Do you provide authenticity certificates for your jewellery?
Yes, all Ishtara diamond and gemstone jewellery pieces come with an authenticity certificate verifying their quality and specifications. This ensures every purchase meets our high standards of craftsmanship and purity.
What payment methods does Ishtara accept?
We accept major credit and debit cards, online banking, and selected digital wallets. For in-store purchases, you can also pay via cash or instalment plans where available.
Does Ishtara offer jewellery cleaning or repair services?
Yes, Ishtara provides professional cleaning, polishing, and repair services to help maintain your jewellery’s brilliance and condition. You can bring your item to any Ishtara store or contact our customer service team to arrange maintenance support.