Twomorrow Jewellery

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FAQs

Discover everything you need to know about Twomorrow’s jewellery, diamonds, and bespoke experiences — from crafting timelines to service appointments.

General

Where are you located and can I visit?

Our Atelier in 134B Telok Ayer Street Singapore 068600 is available to visit by appointment only. You may schedule an appointment with us here.

 

What is your return policy?

Please refer to the full return policy details here.

Diamonds

Are your diamonds natural?
All our diamonds are natural diamonds that are formed deep within the earth’s crust.

Depending on the nature of the diamond, an authenticity certification from GIA or local gemological labs will come along with the adoption of any diamond above 0.3ct.

Most unconventional diamonds do not come with any form of certification as they do not fit within the parameters of the regular diamond grading system due to their characteristics.

However, at Twomorrow, all our diamonds have been professionally certified to give you peace of mind.

What are conflict-free diamonds?
Conflict-free diamonds are diamonds that are not used by rebel movements to finance wars against legitimate governments.

At Twomorrow, we do our due diligence to the best of our ability to ensure our diamonds are conflict-free in compliant with the Kimberley Process. We make sure to ask the right questions and to require written warranties from all our diamond suppliers stating that the diamonds have been purchased from legitimate sources and have not been involved in the funding of conflict.

The Kimberley Process is an international certification scheme that regulates trade in rough diamonds. It aims to prevent the flow of conflict diamonds while helping to protect legitimate trade in rough diamonds. The Kimberley Process Certification Scheme (KPCS) outlines the rules that govern the trade in rough diamonds. The KPCS has developed a set of minimum requirements that each participant must meet.

To find out more about the Kimberley Process, check out here.

Our warranty does not cover the diamond(s) against loss or theft, normal wear and tear, damages resulting from an accident, misuse or negligence.

It is recommended that you get your jewellery and diamond(s) insured by a private insurance company to protect against damage due to normal wear and cover for any loss or theft.

However, we do have an exclusive warranty for Salt-and-pepper Diamonds.

We will cover the Salt-and-pepper Diamond(s) from damage by any reason for 3 years from the date of purchase. The diamond(s) will have to be brought back to us and we will replace another diamond of similar value for you.

The exclusive warranty only applies to Salt-and-pepper Diamond(s) purchased with Twomorrow’s setting as we will not be responsible for the damage of loose Salt-and-pepper Diamond(s) bought and handled by crafters who are not accustomed in handling them.

Exclusive Warranty is only valid once for each Salt-and-pepper diamond.

Other Terms and Conditions apply, kindly refer to the Warranty page for more information.

Yes, you may adopt the loose diamond without any jewellery Type and Setting. The adoption is accompanied with an authenticity certificate but do take note that it does not come with the exclusive Salt-and-pepper Warranty if it is a Salt-and-pepper diamond.

Jewellery

Crafting time varies from piece to piece.

Ready-to-wear (RTW) jewellery with no alterations or Diamond only orders will take 3 working days.

Ready-to-wear (RTW) jewellery with alterations (Resizing, Engravings) will have 2 weeks turnaround time.

Creation / Custom are made-to-order jewellery and have a 4 to 6 weeks turnaround time.

If you would like to expedite, please email us and we would advise if the timeline given is feasible. Thereafter, you may proceed to place your order.

We will repair every piece of jewellery from Twomorrow. If your piece is not covered by warranty, a friendly repair fee may apply.

We recommend to always bring your piece back to us for any work to be done on the jewellery (e.g., repairs, resizing, repolishing etc.) as other jewellers might not be accustomed to working with our pieces.

Kindly note that any repair, resizing or any other services performed by anyone other than Twomorrow will void the warranty.

Please email us or book your appointment for Service.

Yes, engraving is complimentary up to 15 characters. Kindly include your engraving details before carting out.

If you have overlooked to include your engraving details or have other engraving requests, please email us.

You can accurately find out your jewellery size by visiting our Atelier for a consultation.

Please email us or book your appointment for Discovery.

Alternatively, you could use these simple methods in our jewellery sizing guide to get your ideal fit.

Ring
All our rings come with a complimentary resizing within 1 year from the date of purchase.

Bracelet and Necklace
All our bracelet and necklace chains can be shortened or lengthened. A fee may apply for lengthening the chain.

Please email us or book your appointment for Service.

Not sure of your jewellery size? Click here to find out your ideal fit.

You can refer to our Care guide information here.

We are happy to offer a complimentary annual check-and-clean service for all Twomorrow pieces. Please email us or book your appointment for Service.

Our jewellery Types and Settings cannot be purchased without adopting the diamond(s) as they are specially curated and crafted to bring out the sophisticated beauty of the unconventional diamonds yet be secure enough to give longevity to the piece.

All Twomorrow jewellery pieces come with a 1-year warranty against any manufacturing defects in craftsmanship or material.

We will allow a one-to-one exchange for jewellery that is similar in value, repair the current or remake you a new piece depending on the defect, at our discretion.

However, our warranty does not cover the jewellery and diamond(s) against loss or theft, normal wear and tear, damages resulting from an accident, misuse or negligence.

It is recommended that you get your jewellery and diamond(s) insured by a private insurance company to protect against damage due to normal wear and cover for any loss or theft.

Other Terms and Conditions apply, kindly refer to the Warranty page for more information.

Shipping

For more details about our shipping policy, please go here.

Payment

All prices are in Singapore Dollars.

We accept online payment using any of the following card brands: Visa, Master, JCB and China UnionPay.

We also accept PayNow to our UEN: 202128430R

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