Frequently Asked Questions
Are you an authorized dealer?
Absolute Piano is a Singapore-based company that serves as an authorized dealer for several prominent digital piano and keyboard brands, including Yamaha, Casio, Roland, and Korg. Absolute Piano operates a music school and showroom at 750 Chai Chee Rd, #01-13A ESR BizPark @ Chai Chee (Formerly Viva Business Park), Singapore 469000.
Is it free delivery?
Absolute Piano, a Singapore-based company, offers free delivery and assembly services within Singapore. However, for deliveries outside Singapore, including international locations, it’s advisable to contact Absolute Piano directly to inquire about shipping options and associated costs. You can reach them at enquiry@absolutepiano.com.sg or by phone at +65 6909 3618
Is a warranty included?
Absolute Piano, a Singapore-based authorized dealer for brands like Yamaha, Casio, Korg, and Roland, offers products that typically include manufacturer warranties. Specific warranty terms and coverage can vary depending on the brand and product. For detailed information on warranty policies, it’s advisable to contact Absolute Piano directly at enquiry@absolutepiano.com.sg or by phone at +65 6909 3618
Are the accessories included?
At Absolute Piano, the inclusion of accessories varies depending on the specific product. For example:
Yamaha PSR-E263: This 61-key portable keyboard includes a music rest. Additionally, customers can opt for bundled packages that offer accessories such as an X-stand, X-bench, and keyboard bag at promotional prices.
Casio PX-560M: This digital piano comes with a pedal (SP-3), AC adaptor (AD-A12150LW), and a music stand.
It’s important to note that accessory offerings can differ between products. For detailed information on what’s included with a particular instrument, it’s advisable to consult the product’s description on Absolute Piano’s official website or contact their customer service directly.
Is there any installment payment plan?
Absolute Piano offers a 12-month, 0% interest installment payment plan through DBS/POSB credit cards, subject to terms and conditions. For more details on eligibility and application, please contact Absolute Piano directly at enquiry@absolutepiano.com.sg or by phone at +65 6909 3618
What is the difference between a trial class and a regular class?
A trial class is a one-time session designed for new students to experience the format and teaching style of our music lessons. It provides a chance to explore the basics, ask questions, and determine if the class is a good fit for the student. Regular classes are scheduled ongoing lessons, where students continue to develop their skills, receive feedback, and work towards their personal musical goals.
How do I book a lesson or trial class?
Booking a lesson or trial class is simple! You can book online through our website or contact us directly via phone or email. Once you’ve selected your preferred time and date, we’ll confirm your spot. If you’re booking a trial class, we recommend checking availability early as spots can fill up quickly.
What happens if I miss a class?
If you miss a class, we ask that you notify us at least 24 hours in advance to reschedule, subject to availability. For group classes, we offer make-up lessons depending on your schedule and our availability. Unfortunately, missed lessons are non-refundable, but we’ll do our best to accommodate you and ensure you don’t fall behind.
Are there any discounts for multiple classes or siblings?
Yes! We offer a 10% discount for each additional child enrolled in the same group class. Additionally, if you choose to book multiple months of private lessons in advance, we may offer a discount. Please contact us for more details and to inquire about any ongoing promotions.
How do I pay for the lessons?
Payment for lessons is due at the beginning of each month. We accept payments via credit card, bank transfer, and PayPal for your convenience. You can also choose to pay for multiple months in advance for a discount. If you prefer a different payment method, please let us know, and we’ll do our best to accommodate you.