Enrollment Policies

COURSES

Course Enrolment Methods

Payment Mode

All payments must be in cash/cheque/online payable to “AAT Training Hub Pte. Ltd.” or PayNow to 200503548R before commencement of course.
Only participants who have paid in full are allowed to attend the course.
For some courses, full payment is required before the competency documents can be issued.

Skillsfuture Participants

Participant Requests For Change Of Assessment Date

Participant Cancellation/No Show

For no-show on the course date:100% of course fee will be charged and no appeals for rescheduling will be entertained.

For cancellation requests/reschedule notice given by email less than 3 working days before course start date:50% of course fee will be charged/no refund will be given.

For cancellation requests/reschedule notice given by email more than 4 working days before course start date: Full amount will be refunded.

Please ensure that you are available for all the selected dates of the course.

The maximum reschedule allowed is 1 time, and notice must be given to us via email at least 3 days before the course start date. If the participant is no-show on the rescheduled batch, full payment is required as per above terms.

Do note that make-up/replacement sessions when a batch has started will cost an additional $150(no funding, before GST). This is regardless of absentism reason(MC/AWOL etc)

Participant Replacement

Replacements are allowed. This request must be made in email or personally at our office
Replacements will be assigned to the next available course date and subject to availability
Requests for replacement participants must be made at least 7 days before course commencement. Any replacements made less than 7 days before the course commencement will be charged 20% of the course fee

Appeal

All appeals for course results pertaining to training matters must be in writing to Training Director, within 48hrs after the result to the Admin office by Email:admin@aattraininghub.com

Funding

Singapore Citizens/PR are eligible to claim for government funding. Companies must submit online application for training grant to SSG.

Attendance Requirements

WSQ courses:
For 1 day courses: 100% attendance is required to be eligible for exam

For 2 days or more courses: 75% attendance is required to be eligible for exam

Absenteeism recognized only with official documents only like Medical Certificate or excuse Letter from Employer.

Participants may be asked to do ‘make up’ sessions to meet the attendance requirements, a cost of $150(no funding, no GST) applies.

Latecomer Policy

Morning: Arrive after 9.30am- not allowed to sign on the AM attendance
Afternoon: Arrive after 1.30pm- not allowed to sign on the PM attendance

Above contributes to student’s AM(4hrs) and/or PM(4hrs) absence records

Feedback/Survey

All participants and their employers may be requested by AAT to provide feedback on the benefits of the training after the course has completed.
For SSG funded courses, you may also be requested to do the TRAQOM survey(administered by SSG’s vendor)

Course Confirmation

Direct Applications: A confirmation letter will be sent to you to confirm the course (based on the email you provided during registration).
Company Registration: Your officer in charge will receive a confirmation letter from us via email. Please bring this confirmation letter on the first day of the course.

Replacement Of Lost Or Damaged Cards/Certificates

A copy of the Singapore police report and any form of photo identification(NRIC, Driving License, Passport , Work Permit etc.) is required for ALL courses except IATA DGR
Customers should call us or email us to request for a replacement pass or certificate before coming to the branch
Please make a call to check if the office is open before coming.
Replacement fee for 1 damaged safety card: $20
Reprint fee for 1 lost safety card: $40
Reprint fee for 1 certificate: $40
Resending fee for e-Certificate: Free
Please allow at least 7 working days for processing
Student must come in person to collect the card

Personal Data Protection Act

Certification

Our administration staff will print your certificate and authorization cards for your collection once you have received the notification from our office. This is typically more than 7 days after the course assessment. If you would like us to use registered mail to post the certificate/card to you, there is an administrative cost of $5.35 payable.

Records Retention

For any required re-prints of safety cards, please be advised that we will only be able to retrieve records for the 3 years prior to the date of enquiry.

Re-Tests

Candidatess who wish to re-test will need to pay 50% of the total course fees for the re-test(same day/other day)

Post Course Grievances

We do not entertain post course grievances more than 5 working days from the date of your assessment. Do ensure that your feedback is being indicated on the evaluation form and/or highlight your grievance during the course/ before the certification process is completed. We reserve the right not to entertain unfounded greivances.

Data Access For Ministry Of Manpower Related Courses

The Applicant consents to the collection, use and disclosure of their personal data and training records to companies that access the Ministry of Manpower (MOM)’s Training Record System (TRS). Companies using the Check Workers’ WSH Training Records eService found at the MOM website can then verify the applicant’s training records, including the following information:

Identification Number (Work Permit Number/FIN Number/NRIC Number)
Name
Eligibility for 4 years of Safety Orientation Course (CSOC/SSIC/MSOC) certification, if applicable
Course title
Name of Training Provider
Date of Assessment
Certificate Expiry Date
Result of Assessment